Fulfillment Policy
Vital Utility LLC Fulfillment Policy for Credit Card Payments via Stripe®
These policies guide how Vital Utility LLC fulfills orders and processes payments made by credit card via Stripe.
Terminology: “Client,” “You,” and “Your” refer to the person compliant with our terms and conditions. “The Company,” “We,” “Our,” and “Us” refer to Vital Utility LLC.
Fulfillment Policy: We prioritize customer satisfaction. This policy informs you of our delivery and refund rules for services purchased.
Delivery Policy: We provide digital marketing services delivered electronically and telephonically per client requests.
Refunds: Refunds may be granted if services are not performed during the contract term.
Exceptions: Refunds may be refused if:
- You changed your mind after receiving what you ordered.
- You were notified of any service issues before purchase.
- You did not report any issues within 7 days of receipt.
Cancellation Policy: Once a contract with Vital Utility is signed, cancellations are not permitted.
Project Abandonment: If a client is unresponsive for 30 days, Vital Utility may abandon the project, and all payments may be forfeited.
Administrative Fee: All refunds are subject to a 7% administrative fee.
How to Make a Complaint: If dissatisfied, send an email to info@vitalutility.com. We will verify and address your complaint. Refunds are issued at our discretion.
Contact Us: For inquiries or comments regarding this policy, visit our website https://old.vitalutility.com or email info@vitalutility.com.